ADAM VORISEK
Most people build, run, or improve things. I do all of it, and I own every step.
I'm currently a Business Systems Engineer at Stellarus, greenfielding their CRM from the ground up along with the integrations that connect it to every other system the business runs on. It's the same instinct that drove 13 years at MacroAir Technologies, where I was never content to just manage the process. I began in frontline support, answering customer calls and emails, but drove myself to develop such deep product knowledge that I was brought into engineering for product testing and design, personally tuning motors and programming VFDs for sensorless synchronous motors. Eventually I took full ownership of the technical support department, and everything from the CRM architecture to the automation workflows, the AI chatbot, the knowledge base, and the contact center stack was my vision and my execution. None of it came from formal technical training, just an obsessive drive to understand how things work and teach myself whatever a problem requires.
By nature, I am a builder and an optimizer. Outside of work I self-host AI infrastructure, develop automation pipelines, build software, and work with analog electronics and hardware. That same instinct is behind the workflows and systems that produced $1M in annual savings and a consistently maintained 95%+ CSAT at MacroAir, and it's the same instinct I'm now applying at Stellarus.
Current Role
Business Systems Engineer @ Stellarus
I'm greenfielding Stellarus's customer relationship management platform from the ground up, architecting the CRM itself along with the integrations that connect it to every other system the business depends on. It's a new company and a new stack, but the same instinct that built MacroAir's support architecture from scratch.
Strategic Impact & Leadership
13 Years at MacroAir Technologies
Elite Service Standards (95%+ CSAT)
Sustaining a 95%+ CSAT across a distributed technical support team handling complex industrial products was not accidental. It was the result of deliberate coaching, clear escalation paths, defined SLAs, and a support infrastructure that gave agents the tools and knowledge they needed to resolve issues on first contact.
Architecting the Self-Service Foundation
I built MacroAir's entire self-service ecosystem from nothing. That means 400+ technical knowledge base articles personally authored with deep product expertise, and an AI chatbot I designed and deployed independently that handles customer inquiries around the clock. The result is a measurable reduction in agent-assisted ticket volume, which means lower costs and faster resolution for customers who never need to wait for a human. You can see the live help center at support.macroairfans.com.
Operational Scaling & CRM Architecture
I designed the entire CRM and contact center architecture at MacroAir from the ground up. Every trigger, automation, webhook, and API integration in Zendesk was built by me, informed by a deep understanding of both the technical systems and the customer journey they support. That architecture is directly responsible for $1,000,000 in recurring annual savings.
Expertise in Action
Showcasing HVLS Technology
This Fox Business segment features the MacroAir team, including myself, to showcase our industry-leading High-Volume Low-Speed (HVLS) fan technology. The video explores the engineering innovation and hardware precision that defines our approach to industrial air movement.
Technical Core
Department Ownership
For 13 years I had full and complete ownership of the technical support operation at MacroAir Technologies. I defined the strategy, set the SLAs, built the processes, hired and developed the agents, and tracked performance across CSAT, first reply time, and one-touch resolution. Nothing in that department existed without my decision, and nothing ran without my architecture.
Zendesk & CRM Architecture
Zendesk was where I lived. I administrated the full stack including Talk, messaging, email, web forms, and WhatsApp, and built every trigger, automation, webhook, and API integration myself. I designed and maintained all reporting and dashboards for leadership visibility, and served as the sole RingCentral admin company-wide, a role that previously included full ownership of the RingCX contact center deployment before I made the strategic decision to migrate those operations into Zendesk Talk. Prior to that consolidation I also administered Salesforce Lightning, giving me a practical understanding of CRM architecture across multiple enterprise platforms, the same range I'm now drawing on to build Stellarus's CRM from scratch.
AI & Automation
I build and deploy real AI workflows, not proofs of concept. Using n8n as my automation backbone, I connect Claude, ChatGPT, Gemini, and Deepseek via API to handle everything from content generation pipelines to intelligent deal and event monitoring bots. If a repetitive task exists in my world, I automate it.
Official Certification
Zendesk Support Administrator Expert
This globally recognized credential confirms my ability to manage and optimize Enterprise Zendesk instances, ensuring maximum productivity for agents and a seamless experience for customers.
Consulting
Available for consulting engagements in four areas.
Zendesk Administration
As a certified Zendesk Support Administrator Expert, I audit existing Zendesk instances and design the triggers, automations, webhooks, API integrations, and reporting dashboards that turn a support tool into a real operating system for a team.
HVLS Fan Market Expertise
Thirteen years inside the High-Volume Low-Speed fan industry gave me a working knowledge of that market few outsiders have, from the manufacturers and competitive landscape to the technical standards customers actually care about.
VFD Tuning & Programming
Before I owned support, I worked directly in engineering, testing products and tuning VFDs for both synchronous and asynchronous motors. I bring that same hands-on technical grounding to consulting work instead of theory alone.
Management Techniques
I managed a distributed technical support team to a sustained 95%+ CSAT. I can help you build the coaching structure, escalation paths, and SLAs that make a number like that repeatable instead of a fluke.